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Refund Policy

At The Grass Is Greener Events, we value your trust and aim to provide reliable, high-quality service. Please review our refund policy carefully before booking services or renting equipment.

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1. DEPOSITS

  • All deposits are non-refundable, regardless of cancellation reason.

  • A 50% non-refundable deposit is required to secure your event date and services.

  • The remaining balance is due 14 business days prior to the event.

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2. CANCELLATIONS

  • Cancellations made 7 or more days before the event date are eligible for a refund of any balance paid beyond the deposit.

  • Cancellations made within 7 days of the event are not eligible for a refund, including full or partial payments.

  • If cancellation occurs within 7 days of the event, a business credit may be issued at our discretion, valid for up to 12 months from the original event date.

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3. RESCHEDULING

  • Rescheduling must be coordinated and approved by all service providers and is subject to availability.

  • Rescheduled events do not guarantee a refund. However, if rescheduling is approved, all payments made (including the deposit) will be credited toward the new event date.

  • If a suitable reschedule date cannot be agreed upon within 30 days of the original event date, no refund will be issued, and the deposit will be forfeited.

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4. NO-SHOWS / LATE ACCESS

  • No-shows or failure to provide venue access for setup 1–2 hours prior to the event will be treated as a cancellation and are not eligible for a refund.

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5. SERVICE INTERRUPTIONS

  • Refunds will not be issued due to interruptions caused by:

    • Unsafe or inadequate power sources

    • Inclement weather (unless services cannot be rendered at all)

    • Delays caused by client, venue, or third-party vendors

    • Equipment misuse or damage by client or guests

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6. FORCE MAJEURE

In the event of circumstances beyond our control (e.g., natural disaster, government restrictions, emergencies), we will make reasonable efforts to reschedule the event. If rescheduling is not possible, a credit or partial refund may be considered at our discretion.

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7. HOW TO REQUEST A REFUND OR CREDIT

All refund or credit requests must be made in writing via email to:
thegrassisgreenerevents@gmail.comPlease include your full name, event date, and reason for the request.

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